Shipping policy

Thank you for shopping with JODIE ANNE MEE. We specialise in stylish, durable tableware for residential and hospitality use. Our team prioritises careful order handling and protective logistics solutions, ensuring every tableware order is fulfilled accurately, preserved in pristine condition throughout transit, and delivered within reliable shipping timelines.

1. Order Processing Time

Following successful order confirmation, all tableware purchases undergo internal validation, fragile-item protective packaging and formal processing within 1-3 business days, excluding weekends and bank holidays. Processing timelines may be extended during peak trading periods and high-order-volume campaigns. Any substantial shipping delays will be promptly communicated to affected customers via official updates.

2. Shipping Fees and Delivery Projections

All applicable shipping fees for tableware orders are automatically calculated and clearly presented on the checkout page before payment is finalised, ensuring complete cost transparency for every transaction.
Estimated delivery times:
Standard Shipping: 15 business days
All stated delivery windows serve as approximate projections only. Actual arrival times may vary due to courier service disruptions, customs clearance procedures, adverse weather patterns, global logistical limitations and public holiday schedules across destination territories.

3. Shipment Confirmation and Live Order Tracking

Once your tableware order is fully processed and dispatched, you will receive an official shipment confirmation email containing unique parcel tracking credentials.
Live tracking status and detailed logistics data will typically go live and be accessible for customer monitoring within 24-48 hours after the courier completes parcel collection and system registration.

4. Address Accuracy Policy and Return Terms

Customers are solely responsible for validating the accuracy and completeness of their delivery address at checkout to prevent misdelivery, return-to-sender scenarios or parcel loss. JODIE ANNE MEE accepts no responsibility for delivery failures stemming from incorrect or incomplete customer-provided address details. Parcels returned due to address discrepancies will incur additional reshipping fees payable by the customer.
In the event of a lost parcel during transit, please reach out to our support team within 7 days of your scheduled delivery date to initiate a formal logistics investigation. If your tableware items arrive chipped, cracked or damaged during delivery, please submit a support request within 48 hours of receipt, including clear photographic evidence of damaged goods and outer packaging. Our team will review your case and resolve the matter expediently.

5. Tableware Care and Liability Exclusion

Each tableware product is supplied with dedicated care guidelines covering proper cleaning, maintenance and storage practices. All utensils and dining products must be maintained in line with these official instructions. JODIE ANNE MEE shall not be held liable for breakage, surface damage, wear or deterioration caused by improper cleaning, careless handling, unauthorised modification or general product misuse.

6. International Shipping and Customs Terms

Cross-border deliveries of tableware items may be subject to local import duties, customs taxes and clearance charges, which vary according to the regulations of each destination country. All associated fees are the customer’s exclusive responsibility and are not incorporated into product pricing or standard shipping costs.

7. Official Contact Details

Should you have any questions, queries or feedback regarding this Shipping Policy or your ongoing order delivery status, please contact our customer support team using the official information below:
Trade Name: JODIE ANNE MEE
Phone number: 447428195367
Email: service@jodieanne.shop
Physical address: 9 Crisp Road, Henley‑on‑Thames, RG9 2EN, United Kingdom